Refund Policy

1. The refund rule

A payment is refundable only if it was successfully debited but your reading had not yet started.

• Eligible for a full refund: your payment for a paid plan was successfully debited, but Niyati AI had not yet begun generating your analysis for that plan — for example, a payment confirmation error, a duplicate charge, or a change of mind before your question was taken up.
• Not eligible for a refund: your reading had already started — that is, Niyati AI had begun or completed generating your analysis and any part of it was shared with you. Once guidance has been generated and delivered, the plan is treated as a completed digital service and cannot be refunded, in line with how digital services are ordinarily treated once delivery has begun.

If a technical error results in you being charged more than once for the same question, the duplicate charge is always refundable regardless of whether your reading had started, since it was never a payment for a service you asked for.

2. How to request a refund

To request a refund:

1. Message our verified WhatsApp number, +91 85912 48534, or email support@astroniyati.in, from the same number or address used for the payment.
2. Tell us which plan and payment you are referring to, and share your payment confirmation or transaction reference.
3. We will check whether your reading had started at the time of your request and confirm your eligibility under section 1.

Please raise a refund request within 7 days of payment. Requests raised after this window will be reviewed at our discretion.

3. Timelines and method

We will confirm the outcome of your request within 3 business days. Approved refunds are processed within 5–7 business days to the original payment method used for the transaction. Actual credit timing beyond that point depends on your bank or payment provider.

4. The "Ek din ki baat" 24-hour plan

For the 24-hour unlimited-access plan, the same rule applies at the level of the plan as a whole: the payment is refundable only if the 24-hour access window had not yet started being used — that is, no question within that window had been taken up yet. Partial use of the 24-hour window is not partially refundable.

5. What this policy does not cover

This policy covers payment refunds only. If you believe a delivered reading contains a factual or quality issue, that is handled as a correction request, not a refund — message us and we will review it.

6. Grievance Officer

If you disagree with a refund decision, you may escalate it to our Grievance Officer, Kirit Raja, on WhatsApp at +91 85912 48534 — the fastest route — or in writing at support@astroniyati.in (Mon–Sat, 10 AM – 7 PM IST). There is no walk-in office.

7. Changes to this policy

We may update this policy as our service evolves. The date at the top of this page shows the last revision.